Privacy Center
Date: 1. June 2004
Last revised: 8. December 2020
This Privacy Policy explains our privacy practices for all the activities described herein.
A reference to “CoSoSys”, “we”, “us” or “our company” is a reference to CoSoSys and its Affiliates involved in the collection, use, sharing or other processing of Personal Data.
This is the privacy policy for the websites and products of CoSoSys SRL, a company incorporated in Romania under the unique company registration number J12/1551/2004, with address at:
Str. Somesului 14
400145 Cluj-Napoca
Romania
CoSoSys SRL VAT registration number is RO16362244.
CoSoSys SRL or its Affiliates is the controller of personal data collected under this privacy policy, unless indicated otherwise.
This Privacy Policy applies to the processing activities of your Personal Data collected by us when:
- You use one of our websites
- You purchase one of our products or services
- We provide you technical support services included in your subscription
- You communicate with us (e.g. applying for a job, submitting a support ticket, subscribing to our newsletters, filling out a form or by sending us an e-mail message)
- You visit our offices
- You receive communication from us (e.g. via e-mail, phone, texts)
- You register for or attend to any of our events, whether virtually or physically
- You visit any of our social media profiles
- You participate in market research or surveys
These processing activities of Personal Information are helping us to manage our product or software licenses, service licenses or subscriptions, provide you with technical support services and/or provide marketing communication related to our products and services. We try to make clear to you every time we request personal data from you and for what it is required and used.
Directly from you, that you voluntarily provide us
Personal Data that we may collect directly from you includes identifiers (e.g. name), contact information (e.g. address, e-mail address, phone number, mobile number), professional or employment information (e.g. company name, job title, phone number, fax number), age or date of birth, account usernames, financial account information, commercial information, visual or voice information, internet activity information.
Automatically collected data on our sites
On our sites we may collect certain data automatically from your computer or mobile device. The data that is automatically collected may include IP addresses, operating system, operating system version, browser type, geographic location, browser language, unique device identification numbers and other device information. IP addresses help for example to gather information about your visit to our site such as what products or services are of interest to you or they help us diagnose problems with our websites. We may also collect information about the interaction of your device with our websites, products or services, including the pages or features accessed and links clicked, mouse hovers, the amount of time spent on particular pages, referring and exit pages or URLs, the date and time of the interaction and similar information. For example, when you connect to the website, we log the unique number your machine uses when it is connected to the Internet, called the IP address. This log will indicate to us what your machine has looked at and whether the page request was successful or not. This information is only used for statistical purposes as well as to help customize the user experience for our visitors on the website. This also helps us to better understand which areas of the website are of particular interest, and the total number of people that are visiting the website. This will also help us understand which products or services may be of interest to you. Some or all of the data may be collected automatically using tracking technologies such as cookies and are further explained in our "Cookie Policy". You also have the right to visit our site anonymously.
Data received from 3rd party sources
We may receive Personal Data from 3rd party sources, including publicly available ones, consisting of: identifiers, professional and employment information, educational background, commercial information, visual information, internet activity information, information about preferences and behaviors:
- resellers and distributors of our products and services,
- technology partners,
- recruitment agencies, recruitment sites,
- social media profiles such as LinkedIn or similar sources
- event and exposition organizers,
- project development platforms (e.g. GitHub or similar)
- lead generation service providers
- 3rd party B2B databases (e.g. ZoomInfo)
- another individual from your organization who may provide us with your business contact
- and others
In all cases personal data is collected only where such third parties have confirmed that they have legally collected your personal data or are otherwise legally permitted or required to disclose your personal data to us. The information we obtain from 3rd parties may be combined with the personal data we have voluntarily or automatically collected from you.
Data collected by our products and services
The data collected by our products and services is used for the purpose that you provided it for and to improve the products and services, usage, enabling compatibility with operating systems and other 3rd party products and services. The data that is automatically collected may include IP addresses, operating system, operating system version, operating system language, browser type, geographic location, browser language, device information, server metrics, product usage information and other information. For example, using a product or service may also register you for news and marketing communication to inform you about product or security updates available for the used products and services.
Other specific ways we may collect personal data:
Applying for a job
If you are applying for a job, you may provide us with a copy of your CV or other relevant information. We may use this information for the purpose of assessing your application to a certain position. We may also keep this information on file to contact you about future opportunities, unless you ask us not to do this.
Surveys
In case you participate in one of our surveys or market research activities, we may use your personal data for our internal analysis and training purposes in order to better understand our customers interests and to measure and improve customer satisfaction and to improve our products and services.
Contests and promotions
In case you participate in one of our competitions, contests or promotions, we may collect and use your personal data to administer such competition, contest or promotion.
Managing customer accounts
If you purchase our products or services we may collect and use your personal data for licensing, billing, providing training, customer support or contacting you regarding license expiry, renewal and new features and product updates.
Live Chat
We may collect personal data in case you choose to contact us via our Live Chat available on our websites.
Marketing activities
We may contact you from time to time to provide you with useful information about our products or services, updates, new features or for customer satisfaction purposes or product reviews. Such communication may indicate us whether you opened the communication or not, and if you accessed the links contained in such communication. This assists us to better understand, improve and optimize our marketing activities. You have the right to ask us not to process your personal data for these marketing purposes. All marketing communication will be performed taking in consideration the purposes and legal basis on which we rely when using your personal data.
Customer Calls or Demos
We may ask you at the beginning of a call or product demo if we may record such call for internal training purposes. These calls will only be recorded with your express consent, otherwise recording will not be initiated. These recorded calls will only be used for internal training purposes.
Cookies and other tracking technologies
We use cookies (a small piece of data sent from a website or service to your computer or mobile device) and similar tracking technologies on our site, products and services to deliver personalized content to tailor our information offerings, to learn how you and others use the site, to keep track of your shopping cart and to analyze and to optimize the use of our site, product and services.
You may decline or disable the use of cookies in your browser settings. In case you disable the use of cookies the site, product or service may work only in limited form. For details about the cookies, we use please refer to the "Cookie Policy" page..
Where required by law, we obtain your consent to use and process your Personal Data. Otherwise, to collect and process your Personal Data, we rely on another authorized legal basis, including, but not limited to performance of a contract or legitimate interest.
We process your Personal Data based on the performance of a contract:
- Providing our products that you purchase
- Processing payments
- Handling technical support requests and providing technical support services
- Managing your registration or participation at one of our events
We process your Personal Data based on our legitimate business interest for the following purposes but in all cases where those interests do not override your fundamental rights and freedom related to data privacy (some may include also performance of a contract as a legal ground):
- Providing our websites (including the necessary functionality for it)
- Developing and improving our websites, products and services
- Assuring the security of our websites and services
- Send you communication related to our products, product releases, services, prices or other relevant information related to CoSoSys products
- Assessing and improving the user experience
- Registering office visitors
- Sending marketing communications (see “Your Data Protection Rights” section to see how you can manage the processing of your Personal Data)
- Managing your participation at one of our research actions or surveys
- Actively searching for qualified candidates for employment
For the purposes forementioned in this Privacy Policy, your personal data may be transferred to:
- Our affiliated companies
- 3rd party service providers and other organizations who provide data processing for us
- Suppliers
- Reseller and distributors or channel partners (for example so local resellers or distributors of our products and services in your geographic region can contact you)
- Authorities, government department, court, agency where such disclosure is required by law or where such disclosure is necessary to exercise or defend our legal rights, or to protect your vital interests, privacy or safety
- To a potential or actual buyer or transferee and its agents and advisors in connection with any change of control, merger, consolidation, reorganization or acquisition of any part of our business, but in any case, only after informing such buyer that it must use your personal data in accordance with this privacy policy
- Professional advisers (e.g. lawyers, accountant, auditors)
In all cases when we share personal data, we take all reasonable steps to ensure that such data is treated in a secure way and in accordance with this privacy policy.
Except as described above, we will not disclose your personal data except in the case we need to do so to enforce this privacy policy, our rights, our End User License Agreement or we are required or permitted by applicable legislation to do so.
We respond to all requests that we receive from individuals that wish to exercise their data protection rights in accordance with applicable data protection laws such as GDPR. These rights may include:
- The right to access your personal data
- To correct or update inaccurate Personal Data or update it
- To object to the processing of your personal data, to the extent this is permitted by law
- Withdraw your previously given consent for collection and processing of your data
- Ask us to restrict processing of your data
- Ask us to delete your personal data, your right to be forgotten, to the extent permitted by law
- Request portability of your personal data
- Opt-out of all marketing communications (e-mail, postal, fax, telemarketing).
You have the right to exercise these and other applicable rights by contact us using the contact details provided under Contact for Privacy and Data Protection.
You may manage your subscription for marketing communications from us by clicking on the “unsubscribe” link located on the bottom of CoSoSys marketing emails. Please note that opting out of marketing communications does not opt you out of receiving important business communications related to your current relationship with us, such as communications about your subscriptions or security information.
You have the right to complain to any data protection authority in your location about our collection and use of your personal data.
The privacy practices of these third parties are governed by their privacy policies, which you should review in order to understand their privacy policies. We are not liable for any disputes, loss, or damage that may arise from or in connection with your use of such third-party sites.
We retain personal data that we collect only for as long as necessary for the purpose for which you have provided the data or for as long as we legitimately need to do so or as long as required for tax, legal or other regulatory requirements request us to do for compliance.
If your personal data is no longer required for any legitimate reason we will securely delete it, or in case it is not possible, for example in backups or archives, your data will be securely stored, will not be used for any further process and will be destroyed when deletion is possible.
Since CoSoSys is a global company, in case you give us your personal data, such data may be used or transferred in different countries of the world, including countries that may have data protection legislation that are different to the country in which you reside. In all such cases, we have taken appropriate safeguards to make sure that your personal data is used, transferred or processed in accordance with this privacy policy and the applicable data privacy legislation. These measures include implementing the Standard Contractual Clauses from the European Commission.
CoSoSys SRL has appointed Data Protection Officers (DPO) who are responsible for the security and protection of your personal data. Also, we take appropriate technical and organizational measures to help safeguard against accidental or unlawful destruction, loss, alteration and unauthorized disclosure or access to Personal Data that we hold. These safeguards vary based on the sensitivity of the information that we collect, process, and store, and the current state of technology.
If you have any questions, comments, concerns, grievances, or complaints about this privacy policy or the manner in which we treat your personal data, or if you want to request any information about your personal data or believe that we are holding incorrect personal data on you, please contact our Privacy and Data Protection team at privacy[at]cososys.com or:
CoSoSys SRL
Attention: Data Protection Officer
Str. Somesului 14
400145 Cluj-Napoca
Romania
