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Base de Conocimiento del Producto

A continuación puede explorar las preguntas y respuestas más frecuentes relacionadas con todos nuestros productos y encontrar todos los consejos que necesita. Para cualquier otra pregunta, sugerencia y solicitudes de mejoras, por favor póngase en contacto con el equipo de soporte.

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Preguntas Frecuentes (FAQ)

Endpoint Protector

Why isn’t the Optical Character Recognition feature working as expected?
Spectre and Meltdown. What to know as an Endpoint Protector user.
What Endpoint Protector Client runs on Mac OS 10.7?
How to properly use the custom duration for Offline Temporary Passwords
Ver todos los (100) artículos

My Endpoint Protector

Why do I get the System Extension Blocked notification on macOS 10.13 (High Sierra)?
How can I whitelist a particular device, allowing access globally?
Why is my smartphone detected by My Endpoint Protector as multiple device type?
Ver todos los (22) artículos

Mobile Device Management

When deploying the EPP MDM app for iOS, where do I get the needed information for the “Request MDM Profile” step?
Why do I see my iOS Device (iPhone, iPad) location to be in the Black Sea?
What do I need in order to determine the location for my iOS device?
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Endpoint Protector Basic

Why do I get “Endpoint Protector Basic is expired.” or “License key is incorrect.” messages on macOS 10.13 (High Sierra)?
Why is the use of my Bluetooth keyboard and mouse restricted after I installed Endpoint Protector Basic?
Why doesn't the Read Only Right work as intended after changing access rights?
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EasyLock

How do I correctly deploy EasyLock2 (Enforced Encryption) after upgrading the Server from Endpoint Protector 4 to Endpoint Protector 5?
How to make EasyLock 2 run on Ubuntu 12.04 LTS (64bit)?
What is a Level 1 TrustedDevice?
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Carry it Easy

How can I synchronize my personal folders (Music, Pictures etc) under Vista?
Why do I get the "Failed to determine license state" error message and after this my application is expired?
After an automatic update, Carry it Easy +Plus gave me an error. What can I do?(Error Message: "Carry it Easy +Plus Edition has encountered a problem and needs to close. We are sorry for the inconvenience.")
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