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Base de Conocimiento del Producto

A continuación puede explorar las preguntas y respuestas más frecuentes relacionadas con todos nuestros productos y encontrar todos los consejos que necesita. Para cualquier otra pregunta, sugerencia y solicitudes de mejoras, por favor póngase en contacto con el equipo de soporte.

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Endpoint Protector Support

Preguntas Frecuentes (FAQ)

Endpoint Protector

Why is the Deep Packet Inspection (DPI) functionality not working on Windows 7?
Why isn’t DPI inspecting content when VPN add-ons are installed on browsers?
Why did the MAC Address change after upgrading the Windows Endpoint Protector Client to version 5.2.2.9?
Why are some of the Windows Apps no longer monitored after upgrading to version 5.2.0.8?
Ver todos los (100) artículos

My Endpoint Protector (Discontinued)

Why do I get the System Extension Blocked notification on macOS 10.13 (High Sierra)?
How can I whitelist a particular device, allowing access globally?
Why is my smartphone detected by My Endpoint Protector as multiple device type?
Ver todos los (22) artículos

Mobile Device Management (Discontinued)

When deploying the EPP MDM app for iOS, where do I get the needed information for the “Request MDM Profile” step?
Why do I see my iOS Device (iPhone, iPad) location to be in the Black Sea?
What do I need in order to determine the location for my iOS device?
Ver todos los (13) artículos

Endpoint Protector Basic (Discontinued)

Why do I get “Endpoint Protector Basic is expired.” or “License key is incorrect.” messages on macOS 10.13 (High Sierra)?
Why is the use of my Bluetooth keyboard and mouse restricted after I installed Endpoint Protector Basic?
Why doesn't the Read Only Right work as intended after changing access rights?
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EasyLock (Discontinued)

How do I correctly deploy EasyLock2 (Enforced Encryption) after upgrading the Server from Endpoint Protector 4 to Endpoint Protector 5?
What is a Level 1 TrustedDevice?
Is the EasyLock application compatible with Windows Vista?
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Carry it Easy (Discontinued)

How can I synchronize my personal folders (Music, Pictures etc) under Vista?
Why do I get the "Failed to determine license state" error message and after this my application is expired?
After an automatic update, Carry it Easy +Plus gave me an error. What can I do?(Error Message: "Carry it Easy +Plus Edition has encountered a problem and needs to close. We are sorry for the inconvenience.")
Ver todos los (40) artículos