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Base de Conocimiento del Producto

A continuación puede explorar las preguntas y respuestas más frecuentes relacionadas con todos nuestros productos y encontrar todos los consejos que necesita. Para cualquier otra pregunta, sugerencia y solicitudes de mejoras, por favor póngase en contacto con el equipo de soporte.

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Preguntas Frecuentes (FAQ)

Endpoint Protector

Why isn’t the Serial Number correctly identified for my iPhone?
Why do I get the “Failed to initiate USB device” when using the “Allow Access if TD1+, otherwise Read Only” right?
How can I view Clipboard File Shadows?
Why isn’t the default Endpoint Protector Client working on Windows XP?
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My Endpoint Protector

Why do I get the System Extension Blocked notification on macOS 10.13 (High Sierra)?
How can I whitelist a particular device, allowing access globally?
Why is my smartphone detected by My Endpoint Protector as multiple device type?
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Mobile Device Management

When deploying the EPP MDM app for iOS, where do I get the needed information for the “Request MDM Profile” step?
Why do I see my iOS Device (iPhone, iPad) location to be in the Black Sea?
What do I need in order to determine the location for my iOS device?
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Endpoint Protector Basic

Why do I get “Endpoint Protector Basic is expired.” or “License key is incorrect.” messages on macOS 10.13 (High Sierra)?
Why is the use of my Bluetooth keyboard and mouse restricted after I installed Endpoint Protector Basic?
Why doesn't the Read Only Right work as intended after changing access rights?
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EasyLock

How do I correctly deploy EasyLock2 (Enforced Encryption) after upgrading the Server from Endpoint Protector 4 to Endpoint Protector 5?
How to make EasyLock 2 run on Ubuntu 12.04 LTS (64bit)?
What is a Level 1 TrustedDevice?
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Carry it Easy

How can I synchronize my personal folders (Music, Pictures etc) under Vista?
Why do I get the "Failed to determine license state" error message and after this my application is expired?
After an automatic update, Carry it Easy +Plus gave me an error. What can I do?(Error Message: "Carry it Easy +Plus Edition has encountered a problem and needs to close. We are sorry for the inconvenience.")
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